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Support ticket resolutions and technical documents related to installation of POS software.
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There were 27 articles found in this category:

  1. questionScheduling the Overtime Agent (021400)
    Summary This article explains how to set the PixelPoint Overtime Agent to run on a set schedule, reducing the need to remember to run it manually when needed. Full Description The Overtime Agent must be run each time before running any of the payroll reports in the POS in order to correctly cal ...
  2. question"Runtime Error 217" Errors (021477)
    Summary When exiting POS software modules, users may get an error message reading “Runtime Error 217”. Though the software can continue to run after getting an error like this, it could lead to more serious issues later, and so should be resolved as soon as possible. Full Description ...
  3. questionRunning PixelPoint POS with the Database on a Separate Drive
    Summary This article explains how a customer can run a PixelPoint POS database on an alternate drive on the Host server. Full Description For many different reasons, some customers do not want to run the PixelPoint database on the C:\ drive of the POSSERVER. Examples of some reasons are not enou ...
  4. questionTips for Configuring Anti-Virus and Anti-Spyware Programs on PixelPoint POS Systems
    Summary If you are configuring Anti-Virus or Anti-Spyware software on a PixelPoint POS system, you should take note of the following tips. Note that this article does not contain full configuration information for the third-party software. See the software manufacturer's documentation for confi ...
  5. questionResetting Windows User Passwords
    Summary The recommended way to change a user password is for the user (the user account where PixelPoint POS is installed) to log into the system, press CTRL+ALT+DELETE, and click [Change Password]. Other ways of changing passwords are not recommended. This article explains why. Full Description ...
  6. questionDisabling UAC (User Account Control) in Vista
    Summary You can disable User Account Control in Windows Vista if you want to do so. PAR PixelPoint does not recommend doing this, however. This article explains what to do if you want to disable it anyway. Full Description Windows Vista has the built-in ability to automatically reduce the possib ...
  7. question"Error 1325 - Template is not a valid short file name" Error Message (017044)
    Summary A Windows error message reading "Error 1325 - Template is not a valid short file name" appeared on the server. Full Description A business partner was uninstalling "PAR PixelPoint Server SQL Install v9.0" using Control Panel > Add/Remove Programs and got a message reading "Error 1325 ...
  8. questionInstalling License Manager on Stations Other than POSSERVER (016318)
    Summary This article explains how to run License Manager with a license key on a station that is not the server. Full Description For example, say that you have a two-station system that also has a back-office PC. This back-office PC runs the SQL database engine, License Manager, Authorization ...
  9. questionUsing LogMeIn with Customer Displays
    Summary This article discusses a problem that has come up when using remote access software (such as LogMeIn) to view a customer station remotely over the Internet. This problem involves sites set to use customer displays. Full Description A business partner was experiencing a problem where, wh ...
  10. questionInternal Error 2908
    Summary An "Internal Error 2908" error message is displaying. Full Description "Internal Error 2908" is a Windows-generated internal error concerning the registry and not PixelPoint software. When you uninstall software, there is a possibility that keys will be left behind in your registry. If y ...
  11. questionSimple File Sharing
    Summary Simple File Sharing must be disabled in order for PixelPoint POS to work properly. Full Description Simple File Sharing causes known access/connectivity problems with the shared "\PixelPOS" folder. PixelPoint POS requires the POS system to be installed off of the root directory, with fu ...
  12. questionVideo Surveillance - How to Configure "Remote Eyes Server"
    Summary This article summarizes how to configure the "Remote Eyes Server" video surveillance system.
  13. questionNetwork Test Module
    Summary On a newly installed networked system (or on systems where you suspect that you are having network problems or congestion), it is important that you check to make sure that the POS system will function properly when things get busy. To do this, PixelPoint includes a built-in Network Test ...
  14. questionFile Sharing, Security and Permissions
    Full Description File Sharing, Security and Permissions settings must be set correctly for the "PixelPOS" folder. If these are not set correctly, the POS system will not have proper authority to access the "PixelPOS" folder. Solution Use the following procedure to set the sharing, security and ...
  15. question"System Error Code: -2146894809 Object Already Exists" Error Message
    Summary An error message reading "System Error Code: -2146894809 Object Already Exists" is appearing. Full Description An "Object already exists" error occurs when attempting to access a machine key store container. It is caused by permissions on the machine key store file. When windows creates ...
  16. questionInstalling PixelPoint POS on Windows Vista (Business Edition)
    Summary This article contains information about installing PixelPoint POS on systems that use Windows Vista Business Edition as their operating system. Full Description PixelPoint POS must be installed by a Windows user logged in to the Administrator Windows user profile. Problems will occur on ...
  17. question"File Access Denied" Error Message
    Summary An error message reading "File Access Denied" may appear on systems if a subfolder in the "\PixelPOS" directory did not receive the appropriate sharing and security settings from the parent folder. Full Description When you created and set the sharing and security permissions for the "C ...
  18. question"POSStationExec.exe" and "PixelStation.ini" Explained
    Summary This article explains "POSStationExec.exe" and "PixelStation.ini", two files that work in conjunction to load the front-end software. For the difference between "POSStationExec.exe" and "PixelStation.ini", see this article. Full Description After "Station Install" is run on a station, a ...
  19. questionDifference Between "PixelPointPOS.exe" and "POSStationExec.exe"
    Summary This article explains the difference between "PixelPointPOS.exe" and "POSStationExec.exe", two PixelPoint programs that open the front-end POS software. Full Description PixelPointPOS.exe is the core program which runs the POS Station software. It is located in the "C:\PixelPOS" folder. ...
  20. question"Calctransv81.dll" Errors When Using v9 Sample Database (018072)
    Summary You may experience an error due to "Calctransv81.dll" when you are loading a POS Station and using the v9 sample database. Full Description The PixelPoint POS Version 9 CD includes a "\SampleDB" folder. The folder contains a database and support files for Business Partners to use for sh ...
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